SeekOut - Privacy Policy

Last Updated: 4/25/2018

By using or accessing the SeekOut website or Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Notice, and you hereby consent that we will collect, use, and share your information in the following ways.

SeekOut is a web-based software solution that allows recruiting professionals to recruit faster, smarter and better by using predictive algorithms and data-backed insights. We gather information about our Users, those that interact with our Website, products and Services, and about job candidate profiles, to provide a better, more focused experience for you.

We at SeekOut know you care about how your personal information is used and shared, and we take your privacy seriously. This Privacy Policy will help you understand how information about you is collected, used and disclosed by Zipstorm Inc. (“Company”, “we,”or “us”), the company that provides the SeekOut service. This Privacy Policy applies to information we collect when you use SeekOut, including the websites, applications and online services provided by us in connection with SeekOut, (collectively, the “Services”) or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as by sending you a notification).

Zipstorm Inc. complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Zipstorm Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

For details regarding choices we offer in connection with your information and our information practices, please see “Your Choices” below. If you have any questions about this Privacy Policy, please contact us at privacy-tos@zipstorm.com.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us through SeekOut. In order to use the Services, you must provide name, email address, company name, title, and account password.

When you request a demo or trial, we receive and store any information you knowingly provide to us. For example, when requesting a trial of the Services, you must provide your name, company name, phone number, and email address.

When you search for candidates, we collect search terms (including keywords and filter values) to perform the search you request.

When you request customer support or otherwise provide information to us through SeekOut, we collect the content of those requests.


Information We Collect Automatically When You Use the Services

When you access or use our Services, we automatically collect information about you, including:

•    Log Information: We collect log information in connection with your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our websites.

•    Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

•    Location Information: We may collect information about your location through various technologies, including by deriving approximate location from IP address and by collecting more precise location via our mobile apps.


Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness.


Information We Collect About You From Other Sources

We may also obtain information from other sources. For instance, our customer service application may provide us with a link to your social media profile(s).


Information We Collect About Job Candidates

If you have a profile, resume, or CV on a publicly-available website, we may collect information about you either directly or through third-party providers of such public information. This information is limited to your professional qualifications and contact information.

The information we collect about you will include personally identifiable information such as name, education, qualifications, work history, work title, contact information, and experience. We may also collect information you have provided publicly on your GitHub profile page. We do not collect sensitive data (e.g., health, political affiliation) from any of these sites.

We may infer other characteristics about job candidates such as “likelihood to move to a new role” based on years at company, years in role, etc., so that recruiters and hiring managers can be more targeted when approaching candidates. We may infer “likely” personal characteristics of candidates, including gender, ethnicity, and/or country of origin (e.g. from first and last names, country where they attended university, service in armed forces, etc.) to help recruiters easily find highly-qualified diverse candidates.

All the information collected about job candidates is used to allow recruiting professionals to recruit faster, smarter and better by using predictive algorithms and data-backed insights.


Information About Children

We do not knowingly collect any personal information directly from children under the age of 16. If we discover we have received any personal information from a child under the age of 16, we will take reasonable steps to delete that information as quickly as possible. If you find information on SeekOut about anyone under the age of 16, contact us at privacy-tos@zipstorm.com.

Use of Customer Information

We may use the data we collect to communicate with you. For example, we may send you promotional emails about SeekOut or alert you of service changes via our product support system. We also track when you open messages from us. This tracking helps us improve our communication with you. If you do not wish to receive emails from us, you may change your preferences via the links provided in the emails.

Additionally we may use the information we collect about you to:

    •    Provide, maintain and improve our Services and develop new products and services;

    •    Provide and deliver the services you request;

    •    Send you technical notices, updates, security alerts, confirmations and invoices, and other support and administrative messages;

    •    Respond to your comments, questions and requests and provide customer service;

    •    Communicate with you about products, services, offers, promotions, rewards and information we think will be of interest to you;   

    •    Monitor and analyze trends, usage and activities in connection with our Services;   

    •    Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Company and others; and   

    •    Personalize and improve the Services and provide content or features that match your profile or interests.


Use of Job Candidate Information

All the information collected about job candidates is used to allow recruiting professionals to recruit faster, smarter and better by using predictive algorithms and data-backed insights. If a job candidate wishes to change or restrict the use of their information by the Services, follow the steps in the Your Choices section below.


Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

    •    With service providers that carry out work on our behalf, for example, third parties we partner with to invite you to our training or web events;

    •    In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;

    •    If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Company or others;

    •    In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;

    •    Between and among Company and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and

    •    If you have integrated your applicant tracking system (ATS) or customer relationship manager (CRM) software with SeekOut, we will share data with those systems when you initiate the sharing via a button in the SeekOut user interface; and

    •    With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Analytics Services Provided by Others

We may use third parties, such as Google, to provide analytics services for our websites and online services. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and online services, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, and links clicked. This information may be used to, among other things, analyze and track use of SeekOut, determine the popularity of certain features on SeekOut, and better understand your online activity. In particular, these analytics services help us to make SeekOut an even better messaging and career exploration platform.

Security

Company takes reasonable measures (e.g. following all disclosure laws and statutes, certification via Privacy Shield to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

SeekOut Operations and Transfers Out of the EEA and Privacy Shield

SeekOut’s data centers are located in the United States. If you live outside the United States, then by using our services, interacting with our website, or otherwise providing your personal data to us, your personal data will be transferred to and processed in the United States.

If you live within the European Economic Area, SeekOut complies with the EU-U.S. Shield framework (Privacy Shield) as set forth by the U.S. Department of Commerce and European Commission regarding the collection, use, and retention of personal information from data subjects who reside in the EU, and which has been adopted by the EEA. SeekOut has certified that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view SeekOut’s certification, please visit the Privacy Shield website.

Consistent with the Privacy Shield Principles, if SeekOut transfers your personal information to a third party acting as SeekOut’s agent on SeekOut’s behalf (such as SeekOut’s cloud hosting provider located in the United States) then SeekOut shall remain liable if its agent processes your personal information in a manner inconsistent with the Privacy Shield Principles, unless SeekOut can prove that it is not responsible for the event giving rise to damage.

Your Choices

Account Information
You may update your account information by logging into your online account. To delete your account, contact us at privacy-tos@zipstorm.com. Note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you up to two months.

Job Candidate Information
You can correct information displayed in your profile in the SeekOut job candidate database or choose to remove yourself from the database entirely. To request a change or deletion, email privacy-tos@zipstorm.com.

Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites. For further information about cookies and how to manage them, please visit www.allaboutcookies.org.

Promotional Communications
You may opt out of receiving promotional messages from Company by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Disputes Regarding Our Privacy Practices
Except for residents of the European Union and Switzerland, if you have a dispute with relating to our privacy practices, please email us at privacy-tos@zipstorm.com. Most can be resolved that way. If you are a Customer or a User and we can’t resolve our dispute that way, then please consult your subscription services agreement with Zipstorm Inc.

For residents of the United States, Zipstorm is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

For European Union and Swiss residents, if you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, we have chosen JAMS Privacy Shield Program to serve as an independent recourse mechanism for dispute resolution arising from collection, use, and retention of personal information transferred from EU member countries and Switzerland to the United States. The services of JAMS Privacy Shield Program are provided at no cost to you.

Further, as explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.

Contact

Contacting Us
Any questions about this Privacy Notice or requests for corrections or deletion of data should be addressed to:

Email
privacy-tos@zipstorm.com

Mail
SeekOut
Attn:Legal
800 Bellevue Way NE, Suite 600
Bellevue, WA 98004